Second Response from the BBB

So apparently, according to the Better Business Bureau its OK to lie to customers......


In some instances, BBB receives a company's explanation with documentation supporting its position, rather than an offer of a specific adjustment. If the response addresses the disputed issues, BBB forwards the company's response to the customer for an opportunity to accept or rebut the company's position. At that time, if the customer does not provide additional information with documentation supporting his/her position and is unable to refute the company's evidence, then BBB is obliged to consider the matter resolved. Likewise, if a company makes an effort to resolve a dispute satisfactorily and its customer remains dissatisfied despite the company's efforts to satisfy the customer, then we are also obliged to consider the matter resolved.
After thoroughly reading all correspondence regarding your complaint against the above named company, BBB has determined that the company addressed your dispute. At this time, we are closing your complaint accordingly.

........ thats the whole email. Notice they didn't give any information for providing additional information for a dispute. No email address, no phone number.