Big Brother's Watching

Ok, I pissed someone off.

Granted, I think I piss a lot of people off, but this is different.

As the loyal readers have come to realize, I've had a couple problems with the Subaru I got and the Dealership I got it from. So, as any person who's been ripped off would do, I started writing reviews of this dealership at any site that would allow me to. Not nasty, but a factual account of what's happened thus far.
Well, apparently someone has been doing their Web Analytics and I got a call from the General Manager. Not my sales rep or Sales manager, or even the service manager. Big cheese for the place.
Mind you, at this point I've been trying to call my sales guy for over 2 weeks to get him the information for the tires I wanted put on my car. They agreed to do this and I just needed to tell them what tires I wanted.
I called, he answered and promptly told me he was busy with a customer, but I could email him the information. Ok, I immediately email him the info. A week passes with no followup from him. I email again again and ask for a confirmation. Nothing. Two days later the second email bounces back. Hmmm, the first one didn't- did he get that one? I tried another email from a different email account. No bounce back, but no reply either.
So I call. No answer, so I leave a message and leave my cell number. The next day I have a message on my WORK phone from him. Seems suspicious that I wasn't at work and he didn't then try my cell. I call back- and no answer again. And again I leave a message with my cell number. No answer. Ok, now I'm irritated and suspect he's screening my calls. SO I call from a different phone, and low and behold he answers... even more highly suspicious.
This time he's driving and can't write anything down.
Ok, whatever.... now he's asking for trouble.
Later, I finally get a call, but its from the General Manager, and boy is he pissed off. He's found and read my reviews. The fact that I've been in there so many times for this, in his words, "Frosts his ass". He doesn't need this kind of bad publicity in this economy.
So we talk.
He says he can't give me a refund, but he can trade me into something else. This would be an even exchange, unlike what I was told before where they could buy back my car at trade-in value. Trade-in values are designed to made a profit, and making a profit off of me in this way was just not acceptable. So, since I was planning on trading this Subaru in at another dealership after they fix it anyway, this seems like a good course of action.
We make a time to meet.
Meeting day:
I meet him in the morning on Friday and the first thing we do is get in my car. He wants to see the vibration I'm all ape-shit over. No surprise here- it doesn't shake. Well that just figures. I drive it a couple miles, then he gets in and drive it a couple miles. Maybe it needs a few miles to warm up. Either way, problem or not, I'm unhappy and he aims to correct that. Finally! Someone who gives a rats ass.
EIther way, the shake didn't happen, but what DID happen is the temp gauge needle jumped into the red zone. WTF? This is a new thing on me, however I'm not surprised.. . . .
I opened the hood once after getting home because the engine sounded odd. This is my first turbo, so it ma eb normal, but I wanted to look. Holey shit if I didn't almost burn my hand on the hood support rod. It was waayyyy hot! Again, I've never had a turbo before, it could be normal, the turbo intercooler could be blowing right on it or something. The temp gauge at that time wasn't high, so I left it.
Well, if we remember, one of the reason I was so batshit crazy about the service issues is because this car has always been serviced here and was inspected here before the sale. They don't seem to be able to tell if a trunk latch works, so why would I trust their service on the car. And this just proves it. If I wasn't already making stink here, the fix for this problem would be on MY DIME. I have a Subaru with 45,000 miles on it for 3 months and already I'm dumping money into it? What's a year down the road? (see video posted earlier today)
So that sealed the deal on me dumping this car before it's a money pit.
We get back:
He wants to keep the car for the weekend- sure, no problem. He gives the keys to the service center and says, fix it. We go into his office and asks me what I want to get into and he starts doing some searches at wholesale auctions. They give me a 2009 Impreza for a rental. He should be calling me later today with an update. This time, I believe I'll get a call.
But we shall see........ stay tuned for the conclusion.