I appreciate and apologize for the issues Mr. Hartley has endured. As he stated in his complaint, we have performed under the limits of the state mandated used car warranty, and while our original diagnosis may have been wrong, we did replace the rotors and are willing to replace the tires. If Mr. Hartley had brought the rear hatch to our attention, I'm sure we could have solved that as well.
We have been selling and servicing Subaru's in greater Hartford for over 20 years. We have a good product and a good dealership. We don't receive too many complaints and are in good standing with all consumer agencies. While we are human and make mistakes, we will always work towards solving any complaint and/or work towards making our customers happy.
I would be more then happy to trade Mr. Hartley out of the car; unfortunately, we can't just take the car back and provide him with a refund because he has no confidence in the vehicle.
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