It must come from the top

Well, I got a quick reply from the Pres. And although I hoped for something else, what I got was no shocker. I guess when you get terrible service somewhere and nothing is done about it, you have to think that it comes from somewhere.

Here is the last replay, unedited and in its entirety:

________

Mr. Hartley,

Over a month has past since we last communicated.

If you wish to contact the Attorney General, like trading the Baja at another dealership, the decision is yours.

___________

I didn't know there was a time limit for validation. Somehow I don't think his response would have been any different had I replied right away. And then giving me some attitude because I traded in my Baja somewhere else.... like they were helping me out at all or offering me a better deal?

Its been bugging me....

Its been a month or so now.... and I was hoping that this would all be over and I could get on with my life. But its been wearing on my nerved and weighing on my brain. I've made a lot of bad decisions in my life that cost me money, but this time I made a decent decision and lost a lot of money. That makes me angry. And it makes me angrier that these guys got away with this. What irritates me even MORE is that he started his email saying how good they are and ended with soliciting my business again. Thats just obscene.

So I had to write him back:

Mr. Krause,

Thank you for your reply. I know its been a month or so since this last correspondence; I was hoping I could move on and forget this whole ugly situation. However, I remain upset about the whole chain of events and a bit remiss about your message. I didn’t contact you prior to trading in my Subaru because I truly thought that this situation I was in would have warranted Lane to contact you himself about the possible resolution. I guess he didn’t feel this was an important enough situation or that I deserved special consideration. I feel that I’ve been completely scammed by Suburban Subaru. The two issues I had that you were contractually obligated to fix were never fixed by you, instead, I was told that there was nothing wrong with my car despite the documented 3rd party diagnostic to the contrary. Your service department told me there was nothing wrong with my car. So consider this: I felt so hopeless and unsafe in the vehicle that I felt I had to trade it in at a giant financial loss. Counseling your staff doesn’t give me my money or time back. I put my trust and money in you when I purchased my car, and for all that was worth I might as well have parked my trade-in vehicle in your lot with a bag of $4,000- because that was the end of day result from buying a car from you. I lost my whole summer since I didn’t want to drive the car any more miles than I had to because of the safety issues with it and that it made me so angry to be in it because it wasn’t fixed yet.
Although I appreciate your reply, I do feel that it was inappropriate to solicit my business again considering how much money, time, and headache this transaction has cost me and that none of the issues I’ve had with you had been resolved.
I’ve traded in the vehicle because I didn’t feel safe transporting my family in it and couldn’t wait for your repairs or resolutions any longer. However, I feel, despite not owning the car anymore, I have been wronged enough in this transaction to continue to pursue my case with the CT attorney general. That is, unless you can provide me a reason why I shouldn’t.