Mr. Hartley,
I apologize for the horrible experience you have had at Suburban Subaru. It is certainly not our modus operandi to perform as we have in your case. I have been in the automobile business for over 38 years now, and would not have been able to survive if we treated customers as we have in your case.
However, in spite of our deployable performance, I thank you for taking the time to inform me of this situation. Rest assured, the appropriate members of our staff will be counseled to insure an event like this never happens again.
It is apparent you have moved on with your vehicle, and I trust you are now comfortable with your new dealership. Good luck, but if we can every be of assistance to you, we will be here at 24 Hartford Turnpike, and solicit the opportunity to serve you again.
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Somehow, I feel its completely inappropriate at this point for him to plug how long he's been in business and how he must be doing something right. I think its even more improper to end with a statement suggesting that I ever do business with them again.
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